Easy And Quick Return/Exchange Policy

USA Jacket is a name that promises to follow the policy and we never misguide our customers. First of all, we believe in providing out best services to our customers. The flexible return and exchange policy of USA Jacket beneficial for the client. We follow 30 Days Easy Return/Exchange with a few terms and conditions.

  • USA Jacket website has introduced a very clear and fit to measure size chart. Hence, we would suggest you crosscheck your measurements, before placing the order on our website. We strictly follow your selected size and make a standard jacket for you. If anything goes wrong, feel free to contact the customer service team at sales@usajacket.com within one week (7 business days) after the jacket arrives. No Return of Exchange for the jacket will be made after one week (7 business days) from the date jacket comes for standard and custom ordering. Our customer care center is always ready to answer you queries regarding the sizing chart or to help you selecting your size, feel free to email customer support team.
  • If there is any mistake happen by our side, like the size is not according to what you ordered or there is a difference in pattern/color and the image of the product on the website, then Return and Exchange can be validated. Just send us few snaps/pictures of the jacket within one week (7 business days) after the jacket arrives.
  • There will be no return/exchange for ordering more than one similar product, in the case of different size at a single time. People misuse this facility to resale value and return the piece if not sold out, using this service for product trial by ordering a different size of the same jacket. Hence, select one that fits and return the extra again. We have given the accurate sizing chart on our website, and we suggest you to double check your measurements before placing the order.
  • There will be no replacement and adjustment in the product, color, and size after 2 business days for standard shipping and 24 hours for expedite shipping of your order placement. We follow quick delivery plan therefore, your product will be sent for processing within 2 business days for standard shipping and 24 hours for expedite shipping of order placement.
  • Your request for order cancellation should be made within 24 hours and after that following conditions will apply.
    1. Cancellation of ordered product within 03 business days will result in a direct deduction of 25% from your paid amount.
    2. If the cancellation of order is made before the shipment is done, this will result in a direct 40% deduction from your ordered.
    3. No cancellation of the order will be taken or entertained after Seven (7) Business days of order confirmation (if not shipped).
  • Right before sending your jacket, our qualified and responsible product inspector will review your jacket; color, sizing, stitching, quality of leather and the pattern of the item. We always are positive, if the product is damaged while the shipping process you can get a replacement with the same jacket in same size and quality shipped with the expedited package. Please email us at sales@usajacket.com specifying the status of the damaged jacket with images attached in the email without removing the tag within 24 hours after receiving the item.
  • You can get the complete refund including the shipping cost for the item you ordered if the delivery exceeds 29 working days. The 29 days counting will start after the customer final confirmation and gateway payment confirmation. If your order doesn’t arrive within six (6) working days, after the final confirmation of order, feel free to communicate the Customer Support team for a tracking number and order updates. In case if your item is not shipped within Seven (7) working days then you can claim a full refund for the jacket including the shipping charges (if any).