RETURN, REFUND & EXCHANGE POLICY
30 days Easy Exchange and Return Policy
In the event that there is any slip-up that occurs close by, similar to the size or there is a distinction in design/shading and the picture of the item on the site, at that point return and Exchange can be approved. Simply send us snaps/photos of the product while wearing it and a collar tag photo within a week (7 business days) after the product received and highlight the issues that you are you are facing. You must have to contact us within 7 days along with a snap/photo to highlight your issue so that will be entertained within 30 days. After 7 days you are not able to make your request for any return and exchange. You can contact us through our Email, Whatsapp/Live Chat/Call Support.
The Refund Policy Applies when:
- There will be no alteration of the products by the buyer.
- There will be no tags removal by the buyer.
- If the product is in good shape unused and in the original form shipped to you by us.
- If the complaint about the product is done by our end then we will make either refund or exchange as per your satisfaction.
The Refund Policy doesn’t apply when:
- If you order one item in two different sizes, it is not eligible for a refund because customers misuse this facility.
You can Email, Whatsapp/Live Chat/Call Support your product’s images and highlight the issue that you are facing. Our team will investigate your issue and confirm the product is eligible for return/refund/exchange as per the above-mentioned conditions. Once confirmed, we will provide you the RMA number that you have to attach to the delivery box, If there should be an occurrence of return, the shipping cost will be paid by the purchaser and they are additionally liable to pay the earlier postage cost that was paid by us because we offer free shipping to our customers but it is not free to us.
In the event that the client wish to exchange the product with another size so we offer them another product free of cost (new size), yet he will just liable to pay the postage cost that will rely upon the weight and size of the product.
RMA (Return Material Authorization) Number
RMA number or Return Material Authorization is like an invoice that helps the shipping company to recognize that this item is returning to the seller for service or exchange. This helps to save time for our customers who have to add detail and address for sending the parcel to a particular place. You only have to paste this code on the box and post it.
Each country varies in its customs duties, laws and regulations. For the ease of buyer, we mark all of our shipments as Free Shipping and send it as a gift to help the buyer to not suffer paying several custom duties. However, all the shipments or items that we ship do charge the shipment accordingly.
note: the item is not free neither the shipping of the parcel. In case the state charges any custom duties on the parcel, the buyer is liable to pay all the duties, not the seller.