RETURN, REFUND & EXCHANGE POLICY
30 days Easy Exchange and Return Policy
Our Exchange and Return policy offers you 30 days to return, refund, or exchange your item if you find anything that is not as advertised. You can contact us through our Email, Whatsapp/Live Chat/Call Support.
The Refund Policy Applies when:
- There will be no alteration of the products by the buyer.
- There will be no tags removal by the buyer.
- If the product is in good shape unused and in the original form shipped to you by us.
- If the complaint about the product is done by our end then we will make either refund or exchange as per your satisfaction.
The Refund Policy doesn’t apply when:
- If you order one item in two different sizes, it is not eligible for a refund because customers misuse this facility.
You can Email, Whatsapp/Live Chat/Call Support your product’s images and highlight the issue that you are facing. Our team will investigate your issue and confirm the product is eligible for return/refund/exchange as per the above-mentioned conditions. Once confirmed, we will provide you the RMA number that you have to attach to the delivery box, and we are liable to pay the return shipping.
Return Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.
If you want to exchange the products with different colors and sizes featured on our website, we will exchange them with the one you wish, free of cost. You have to send back the jacket after we provide you the RMA number. Once we receive the tracking ID we will ship the exchanged item on the very same day.
RMA (Return Material Authorization) Number
RMA number or Return Material Authorization is like an invoice that helps the shipping company to recognize that this item is returning to the seller for service or exchange. This helps to save time for our customers who have to add detail and address for sending the parcel to a particular place. You only have to paste this code on the box and post it.
Each country varies in its customs duties, laws, and regulations. We ship the items free and mention it as a gift exempted from taxes in many states; however, you will pay the customs duties if your country or legislation taxes your gift items.