1. What products do you offer?

We offer a wide range of men’s and women’s jackets, coats, hoodies, and outerwear inspired by popular trends, movies, and real-life styles.

2. Are your products real leather?

Product materials depend on the specific item. Each product page clearly mentions whether it is made of real leather, faux leather, polyester, wool, or other fabrics.

3. How long does shipping take?

Standard delivery usually takes 10–12 business days, depending on your location and order processing. Tracking information is provided once the order is shipped.

4. What are your shipping charges?

Shipping costs are calculated at checkout based on your delivery location and the product weight. Free shipping is available for orders shipped to the USA, UK, and Canada. You can see the final cost before completing the order.

5. Do you ship internationally?

Yes, we offer worldwide shipping.

6. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can also check your order status from the Order Status page on our website.

7. What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be unused, unworn, and in their original condition. Please read our full Return & Exchange Policy page for details.

8. How do I request a return or exchange?

You can contact our support team at sales@usajacket.com with your order number and reason for return. Our team will guide you through the steps.

9. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available on our checkout page.

10. Is my payment information secure?

Yes. All payments are processed through secure, encrypted gateways to keep your financial details protected.

11. Can I cancel my order?

Order cancellations are possible within a limited time after purchase. If the order has already been processed or shipped, cancellation may not be possible. Contact our support team immediately for assistance.

12. What if I receive the wrong or damaged item?

If your item arrives damaged or incorrect, contact us within 48 hours with your order number and photos. We will replace or resolve the issue quickly.

13. Do you offer custom sizes?

At the moment, we only offer standard sizes listed on each product page. Please check the size chart before buying.

14. Do you provide customer support?

Yes. You can reach us at sales@usajacket.com during support hours: Mon–Sat, 9 AM–6 PM (EST).

15. Where are you located?

Our operational address is: 549 W International Airport Rd. Anchorage, Alaska 99518.